Billing and Collections

Monthly statements are mailed to the patients showing “Insurance Pending” and “Patient Due” amounts. Collection letters are sent to patients with delinquent accounts.

Our experienced billing staff is an extension of your office. We manage the entire billing process to make health insurance more understandable for patients. A toll-free 800 697-1467 telephone number is available for out-of-area patients.

Each client has an assigned account representative who understands your practice and your specialization and will work collaboratively with your staff and patients according to your policies for billing and collection.

CMCM staff answers questions personally, professionally, and supportively to arrive at a resolution as quickly as possible without relying on answering services or devices.

“CMCM takes numerous calls from elderly patients and their families regarding confusion around charges, payment, and balances. They have specific staff trained to handle our nursing home billing and collections as well as these telephone calls. They work cooperatively with our office to provide the highest level of service to us and our patients and families.”
— Geriatric Practice Group, New Haven, Connecticut